On Booking we require a 20% deposit. The full balance must be paid 4 weeks prior to your event. A security/damage refundable deposit is also required 24 hours before your even which will be refunded after inspection of hired item are in good condition and no damages found. For last minute bookings the balance must be paid in full at the time of booking. Payments can me made Cash, Bank Transfer, Debit/Credit Card (3% fees apply). Once we receive your payment you will receive written confirmation of your order.
Cancellations: All cancellations must be made in email or writing to A touch of Elegance. Any deposits paid will remain the property of A Touch of Elegance, as stated in our Booking terms. We will confirm we have received cancellation via telephone and written confirmation. In the event of a cancellation more than 28 days prior to the event the 20% deposit will be retained however no further charges will apply. Cancellations under 28 days prior to the event will be charged at 50% of the order value less the 20% deposit.
Prices: Prices & availability of products are subject to change without notice, however once a Deposit has been received; the price quoted will not change.
Hire Period: Hire is for the agreed period only as at the time of booking If we/the courier come to collect the items and find they are not ready or been misplaced, and have to re-collect then this will be charged from the security deposit at a daily rate.
Risk of Goods: The risk of goods will pass onto you immediately once delivery or collection of the goods have been received. It is your responsibility to ensure that the goods are fully covered by insurance with regards to theft, damage, and public liability or you accept full responsibility for all items hired.
Insurance: It is the hirer